Support - Enervee

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Support - Enervee

Loan Servicing & Payments

Loan Servicing & Payments

Can I use Eco Financing for my utility marketplace?

Loan Application Process

Can I get more than one loan?

How do I cancel my loan application?

What if I am a returning customer?

What if I entered the wrong email address during the application process?

Login and Account Settings

How do I log-in to the borrower portal?

How do I opt out of electronic delivery of documents?

How do I access my statements?

Login code for new billing platform

How do I update my personal information?

Where do I find my loan documents?

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Payments

How can I update my recurring payment plan information?

What if I want to make an extra payment or pay off my loan sooner?

Can I pay off the loan earlier?

Will I be informed if a payment fails? What do I do if a payment fails?

Where can I view my balance and payments?

How will I know when a payment is due?

When is my first payment due?

How do I make a one-time manual payment?

How do I set up a payment method?

Are there any fees associated with making a payment?

How do I confirm a payment was received?

What if I am late making a payment?

Can I mail my Eco Financing loan payment?

What are my payment options for financed orders?

How to make a one time payment?

Are there any fees on my loan?

I added my bank account information manually. What do I do now?

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Autopay

How does Autopay work?

How to set up Autopay?

I received an email informing me to update my bank account information. What do I do?

Collections and Bankruptcy

What happens when my loan has gone to Collections?

I have filed for bankruptcy

What does it mean that my loan is charged off?

My account has been charged off. How do I make a payment?